Some products come with installation videos. If a video is available for your model, we can send it. If not, our support team can guide you step by step—just share photos or questions via email at support@modernshade.org.

Contact our support team at support@modernshade.org with a description or photos of the issue. We’ll assist until installation is completed successfully.

Yes, using the included concrete anchor bolts ensures stability and safety.

Expansion bolts are included. We recommend a 3/8-inch drill bit for best results.

Hardtop models: Support ~20 lbs/sq ft of snow and wind speeds up to ~83 mph (Beaufort 12). Proper anchoring is required.
Fabric-top models: Designed for shade/light weather; remove/retract during strong wind or heavy snow.

Posts are reinforced for outdoor durability. Exact dimensions vary by model and are listed on the product page.

Product weight varies by model. Please refer to the specifications listed on the product detail page for accurate information before purchase.

No. All models are standard and do not support height extensions or modifications. Installed according to the manual, the structure is safe and stable.

Typically galvanized steel—rust-resistant, waterproof, and UV-protected for long-term outdoor use.

Yes. Metal frames are galvanized steel with a powder-coated finish to prevent rust, corrosion, peeling, and fading.

Clean regularly with mild soap and water, apply wood sealant once or twice a year, check metal connectors for rust, and remove curtains/reinforce structure before extreme weather.

Some models (louvered, sloped, or newer designs) guide rainwater naturally off the roof. No built-in pipe drainage system is included.

2–3 packages depending on product size/structure. Each has its own tracking number.

Multi-package shipments may arrive on different days.
You can track your order here to see the latest status and estimated delivery dates.
Allow 1–2 business days, or contact support@modernshade.org for updated tracking.

Accessories often ship separately after order processing. Delivery times vary by item and location. Tracking info will be provided once shipped. Please use our tracking page to check shipment status once your tracking info is provided.

Orders are usually processed same day. Warehouse processing takes 1–2 business days; weekends may add extra time.

Yes. Replacement parts are available—free if under warranty, otherwise purchasable separately. Email support@modernshade.org with product/part info.

Typically 1–2 weeks; in special cases, up to one month.

Yes, 15% due to large size/weight of products.

Review product dimensions and diagrams on the product page carefully. Contact support@modernshade.org if you need help choosing a more suitable model.

To receive the 5% discount:

1. Visit the homepage of our website at www.modernshade.org.
   
2. Find the "Sign Up and Save" option and register for our newsletter using your email address.
   
3. Once subscribed, you will automatically receive a 5% off discount code via email.

Existing customers:
We also offer a Referral Program. You can sign up on the website's Referral Program page to refer your family and friends. Both you and your referred friends will receive discounts as part of the program.

We do not participate in 12.12, but we do offer Black Friday promotions.

We are a U.S. brand based in Indiana, with products designed to U.S. standards and manufactured in China under strict quality control.

Over 20 years in gazebo manufacturing, working with major retail chains.

Email support@modernshade.org for dealer inquiries.

We don’t provide dedicated courier numbers. Contact them directly:

• FedEx: 1 (800) 463-3339
  
• UPS: 1 (800) 742-5877
  
• USPS: 1 (800) 275-8777