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FAQs
Our main office is based in the IN, United States.
We don't have any special contact numbers for the couriers (FedEx, UPS, USPS, SF). You can find their official contact information on their websites.
Fedex: 1 (800) 463-3339 (most frequently used)
UPS: 1 (800) 742-5877
USPS: 1 (800) 275-8777
All orders are processed for shipment on the same day we receive them.
However, once the shipping instruction is passed to the warehouse, it typically takes 1-2 days for the warehouse to process the order. If it falls on a weekend, the processing time will be extended accordingly.
Yes, you can purchase individual gazebo components, such as poles, hooks, or curtains.
We do not participate in the 12.12 sale, but we do participate in Black Friday sales.
We usually try to avoid this situation. However, in cases where there is a sudden surge in demand, products might go out of stock. Typically, restocking takes about 1-2 weeks, but in special circumstances, it may take up to one month.
Yes, we apply a 15% restocking fee. This is due to the substantial size and weight of gazebos and furniture, which makes shipping them back and forth quite costly. While we strive for your complete satisfaction, we encourage you to ensure the product meets your needs before making a purchase.
Please send us your inquiry to support@modernshade.org.
We have 20 years of experience in manufacturing gazebos and have worked with many major retail chains.
Yes, the expansion bolts are included in the package. For best results, we recommend using a 3/8 inch drill bit during installation to ensure a proper fit.